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| Best Rate Guarantee |
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| Book online with citinhotels.com and rest assured that you are receiving the best online rate. In fact, not only the best rate, the best deal, for the benefits of booking directly on citinhotels.com ALSO include the following: |
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Direct dealings with the hotel |
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Exclusive offers & promotions |
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Instant room confirmation |
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No booking fees / hidden costs |
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Flexible cancellation policy |
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Pay upon arrival |
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Customer support (Online Help 7 days a week) |
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| But should you find a lower rate on any other website for a Citin Hotel, and once these rates and applicable terms & conditions have been verified by our team, you will receive the lower rate PLUS an additional 10% discount. |
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| **This does not apply to pre-paid bookings, i.e. Early Bird package** |
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| Terms & Conditions: |
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The Best Rate Guarantee applies to confirmed reservations made on citinhotels.com and bookings made under the Best Rate Guarantee search. |
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Should a lower rate be found on another website, the application of the guarantee sought must be for the same hotel, same date, same type of room, same rate, same number of people and with the same sales conditions as those that apply to the reservation made on citinhotels.com |
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The lower rate on the other website must be viewable, bookable by the general public, providing instant confirmation, inclusive of all taxes and service charge, and in the local currency. |
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Guarantee shall not apply if the lower rate is found on a third party website but is lower due to the currency exchange rates, rounding applied on room rate, incorrect display, etc. |
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Claim must be made within 24hours of making your booking on citinhotels.com. |
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Claims for multiple nights will be compared individually. |
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Best Rate Guarantee does not apply to: |
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Negotiated rates |
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Corporate rates |
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Group rates |
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Association member rates |
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Wholesale rates |
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Package rates that include airline ticket + hotel, airport transfers, meals, tours and amenities |
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Opaque bookings where the hotel brand and/or the specific hotel is unknown until the booking is confirmed. |
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| To Make A Claim |
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| Write to us at enquiry@citinhotels.com with details of your findings and we will revert to you at the earliest. |
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| Book with us, BEST RATE GUARANTEED! |
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